Privacy Policy

Policies

GDPR Data Protection Policy

Effective Date: 06/02/2025

Introduction

At Chloe Boyd & Co, we are committed to protecting and respecting your privacy. This GDPR Data Protection Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

By engaging with our services or visiting our website, you agree to the terms set out in this policy. If you do not agree with any part of this policy, please refrain from using our services or providing personal information.

1. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, address, email address, phone number.
  • Financial Information: Payment details (such as credit card or bank details).
  • Project-Related Information: Details of interior design projects, preferences, and requirements, including but not limited to room sizes, design styles, and budget.
  • Communication Records: Emails, phone calls, and other communications with you.
  • Other Information: Any other data voluntarily provided by you in relation to our services.

2. How We Use Your Personal Data

We use your personal data for the following purposes:

  • Providing Services: To communicate with you, process your design project requests, and provide the services you have requested (such as consultations, quotes, and design services).
  • Marketing: To send you newsletters, offers, and updates about our services (you can opt out of marketing communications at any time).
  • Legal Obligations: To comply with any legal obligations, including tax and financial reporting.
  • Improving Our Services: To better understand your needs and improve our services and website user experience.

3. Legal Basis for Processing Your Data

Under the GDPR, we rely on the following legal bases for processing your personal data:

  • Consent: Where we have your explicit consent, such as when you sign up for our newsletter or request information.
  • Contractual Necessity: When processing is necessary to perform a contract with you, such as providing interior design services.
  • Legal Obligation: When processing is necessary for compliance with a legal obligation, such as accounting and tax requirements.
  • Legitimate Interests: Where necessary for our legitimate business interests, such as improving our services and providing personalised customer service.

4. How We Protect Your Data

We take the protection of your personal data seriously. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss, or destruction. These measures include:

  • Encryption of sensitive data.
  • Regular security audits of our systems.
  • Access controls for staff handling your data.

5. Sharing Your Data

We do not sell, trade, or rent your personal data to third parties. However, we may share your data in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers, such as payment processors, marketing platforms, or IT support, who help us run our business. These third parties are obligated to handle your data in a secure manner.
  • Legal Requirements: We may disclose your data if required to do so by law, in response to a legal request, or to protect our rights and safety.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations. If you are a client, we may keep your data for a period of time after the completion of your project to manage any ongoing communications, support requests, or to comply with legal requirements.

7. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You have the right to request that we erase your personal data, subject to certain exceptions (e.g., legal or contractual obligations).
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You have the right to request that we transfer your personal data to another service provider in a structured, commonly used, and machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal data, including for direct marketing purposes.
  • Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at Chloe Boyd & Co.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your experience and understand how you use our services. For more information, please refer to our Cookie Policy.

9. International Transfers of Data

We do not transfer your personal data outside the European Economic Area (EEA). If this changes, we will ensure that any data transfers comply with the GDPR by using appropriate safeguards, such as standard contractual clauses.

10. Complaints

If you believe that we have not handled your data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

Contact Details for the ICO:

11. Changes to This Policy

We may update this GDPR Data Protection Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

Cookie Policy

Effective Date: 06/02/2025

Introduction

At Chloe Boyd & Co we value your privacy and are committed to being transparent about the cookies we use on our website. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.

By using our website, you consent to our use of cookies in accordance with this policy. If you do not agree with the use of cookies, please disable them or refrain from using our website.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember information about your visit, such as your preferences or login details, making it easier for you to interact with our website.

There are different types of cookies:

  • First-party cookies: These are set by the website you are visiting (in this case, http://www.chloeboydco.com)
  • Third-party cookies: These are set by a domain other than the website you are visiting, typically by external services like Google Analytics or advertising networks.

2. How We Use Cookies

We use cookies for several reasons, including:

  • Essential Cookies: These are necessary for the basic functioning of our website, such as enabling secure logins, navigation, and access to certain features.
  • Performance Cookies: These help us understand how visitors use our website (e.g. which pages are visited most often, how long users stay, etc.). This data allows us to improve the performance of our website and optimise user experience. For example, we may use Google Analytics for this purpose.
  • Functional Cookies: These cookies enable our website to remember your preferences and settings, such as language or region, to provide a more personalised experience.
  • Advertising Cookies: These cookies are used to serve relevant ads to you based on your interests. They can also be used to limit how many times you see an ad, track the effectiveness of advertising campaigns, and improve targeting. Third-party networks such as Google Ads or Facebook may set these cookies.
  • Social Media Cookies: If you interact with social media content on our website (e.g. liking or sharing a post), social media platforms such as Facebook, Twitter, or Instagram may set cookies to track these interactions.

3. Cookies We Use

Below are the main cookies we use on our website:

  • Google Analytics: Used to collect information about how visitors use our site. This data is anonymised and helps us improve the functionality of the site.
  • WordPress Cookies: These are essential for the operation of the site, such as remembering session information.
  • Social Media Cookies: Cookies from platforms like Facebook, Instagram, or Twitter, which track user interaction with embedded content.

4. Managing Cookies

You have the ability to control and manage cookies on our website. Most browsers allow you to refuse cookies or delete them from your device. However, please note that blocking or deleting cookies may impact your experience on our website and certain features may not function properly.

How to manage cookies:

  • Browser Settings: You can modify your browser settings to accept or reject cookies. The settings for managing cookies can usually be found in the “Privacy” or “Security” section of your browser’s settings menu. For detailed instructions, visit your browser’s help section.
  • Cookie Banner: On your first visit to our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can also adjust your cookie preferences at any time by clicking the cookie settings link in the footer of the website.
  • Third-Party Opt-Out: If you wish to opt-out of tracking cookies used by third-party services (such as Google Analytics or advertising platforms), you can visit their respective opt-out pages to manage your preferences.

5. Cookies and Personal Data

Cookies themselves do not collect personal data. However, personal data may be collected via cookies (such as IP address or browsing behaviour) if you have provided it through our website (e.g., signing up for a newsletter or submitting an enquiry).

Any personal data we collect will be processed in accordance with our Privacy Policy.

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly.

We encourage you to review this policy periodically to stay informed about how we use cookies and your options for managing them.

7. Contact

For any questions or concerns regarding our company policies, please contact us at:

Chloe Boyd & Co

chloe@chloeboydco.com

+447525492258